Effective Date: 08/10/2025
At Elmego, we believe that privacy is a cornerstone of trust. Whether you’re a client, candidate, or visitor to our website, we are committed to protecting your personal information with care, transparency, and integrity. This Privacy Policy outlines how we collect, use, share, and safeguard your data, in accordance with applicable laws and our values of dignity, safety, and inclusion.
1. Information We Collect
We collect personal information to provide compassionate, professional care and household support services. This may include:
• Contact details such as your name, email address, phone number, and home address
• Health-related information (only with your consent and when necessary for care delivery)
• Emergency contacts and service preferences
• Payment and billing information
• Candidate data including resumes, certifications, background checks, and references
• Website usage data such as IP address, browser type, pages visited, and cookies
2. How We Use Your Information
We use your information to:
• Deliver personalized care and household services
• Communicate with you about appointments, updates, and support
• Screen and onboard candidates with professionalism and care
• Ensure legal compliance, safety, and service quality
• Improve our website and user experience
• Process payments and manage service agreements
• Send SMS notifications for scheduling, service updates, and account alerts (see Section 10)
We do not sell or rent your personal information. We may share it only with trusted service providers (such as payment processors or background check agencies), legal authorities when required, or with your explicit consent.
3. Your Rights and Choices
You have the right to:
• Access, update, or delete your personal information
• Withdraw consent for data processing
• Opt out of non-essential communications
• Request a copy of the data we hold about you
To exercise these rights, please contact us at [Insert Contact Email].
4. How We Protect Your Information
We take your privacy seriously and use industry-standard security measures to protect your data, including:
• SSL encryption for secure data transmission
• Secure servers and restricted access protocols
• Regular audits and compliance reviews
• Staff training on confidentiality and data handling
5. Cookies and Tracking
Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
6. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. Any child-related data is handled with strict confidentiality and only for service delivery purposes.
7. Accessibility and Inclusion
Elmego is committed to inclusive digital access. If you need this policy in an alternative format, please contact us. We strive to ensure that all users can engage with our website and services safely and comfortably.
8. Legal Compliance
Elmego complies with applicable privacy laws, including:
• The Health Insurance Portability and Accountability Act (HIPAA), for any health-related data
• The Children’s Online Privacy Protection Act (COPPA), for services involving children
• The Federal Trade Commission Act, which prohibits deceptive data practices
• Emerging Pennsylvania privacy legislation (H.B. 78), which grants consumers rights to access, delete, and opt out of data processing
We are proactively preparing for Pennsylvania’s upcoming privacy law, expected to take effect in 2026, to ensure your rights are respected and your data is handled responsibly.
9. SMS Services and Fees
Elmego may send SMS (text message) notifications to clients and candidates for:
• Appointment reminders and scheduling updates
• Service confirmations and changes
• Account alerts and on boarding communications
By providing your mobile number, you consent to receive SMS messages from Elmego. Message frequency may vary depending on your service engagement.
Standard message and data rates may apply based on your mobile carrier plan. Elmego does not charge additional fees for SMS communications, but you are responsible for any charges imposed by your carrier.
You may opt out of SMS notifications at any time by replying “STOP” or contacting us directly.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out:
Elmego Privacy Team
Email: info@elmego.com
Phone: 2159891012
Address: P.O box 1219 , North Wales, PA 19454