Last Updated:08/20/2025
Welcome to Elmego. These Terms and Conditions (“Terms”) govern your use of our website, services, and communications. By accessing or using Elmego’s services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Scope of Services
Elmego provides personalized care and household support services for families, children, and elders. Services may include:
• In-home care and companionship.
• Household assistance and errand.
• Childcare and educational support.
• Candidate screening and placement.
All services are subject to availability, suitability, and mutual agreement between Elmego and the client.
2. Eligibility
To use our services, you must:
• Be at least 18 years old.
• Provide accurate and complete information.
• Agree to comply with all applicable laws and regulations.
Elmego reserves the right to refuse service or terminate agreements if eligibility criteria are not met.
3. Client Responsibilities
Clients agree to:
• Provide a safe, respectful environment for care providers.
• Communicate clearly about service needs and expectations.
• Pay all agreed-upon fees in a timely manner.
• Notify Elmego of any changes to service requirements or contact details.
4. Candidate Responsibilities
Candidates agree to:
• Provide truthful and complete application information.
• Consent to background checks and reference verification.
• Uphold professional standards of conduct and care.
• Comply with Elmego’s policies and service agreements.
5. Fees and Payments
All fees for services will be disclosed in advance and outlined in your service agreement. Payment terms include:
• Accepted methods: [e.g., credit card, bank transfer, etc.]
• Due dates and late payment policies.
• Cancellation and refund terms.
Elmego reserves the right to update fees with reasonable notice.
6. SMS Notifications
By providing your mobile number, you consent to receive SMS messages from Elmego regarding:
• Appointment reminders.
• Service updates.
• Account alerts.
Standard message and data rates may apply. You may opt out at any time by replying “STOP” or contacting us directly.
7. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
8. Intellectual Property
All content on Elmego’s website—including text, graphics, logos, and service descriptions—is the property of Elmego and protected by copyright laws. You may not reproduce, distribute, or modify any content without written permission.
9. Limitation of Liability
Elmego is not liable for:
• Indirect, incidental, or consequential damages.
• Service interruptions or delays beyond our control.
• Actions of third-party providers or candidates once placed.
Our liability is limited to the amount paid for services rendered.
10. Termination
We reserve the right to suspend or terminate services at our discretion, including for:
• Breach of these Terms.
• Unsafe or inappropriate conduct.
• Non-payment or fraudulent activity.
Clients and candidates may also terminate services with reasonable notice, as outlined in their agreement.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved in the courts of Philadelphia County.
12. Updates to Terms
Elmego may update these Terms from time to time. We will notify users of significant changes via email or website notice. Continued use of our services after updates constitutes acceptance of the revised Terms.
13. Contact Us
For questions or concerns about these Terms, please contact:
Elmego Support Team
Email: info@elmego.com
Phone: 2159891012
Address: P.O box 1219 , North Wales, PA 19454